Privacy Policy

This is the web site of Robell Media Promotions Ltd.

We can be reached via e-mail at info@shop4online.co.uk
or you can reach us by telephone at +44 (0)845 230 2674

Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below.

1. Prices, description and availability of goods

All prices are shown in GBP (Pounds Sterling). Prices other than those in GBP are shown for guidance purposes only. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of items displayed on our site may be mispriced. No contract exists between you and Robell until Robell accepts the order by taking payment for the goods. Orders are accepted at Robell's sole discretion and we maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.

2. Payment methods

All orders must be paid for by credit or UK debit cards. Unfortunately, you cannot pay in installments. We accept Visa (including Delta) and Mastercard, Switch, Solo (WE DO NOT ACCEPT VISA ELECTRON). You can find out which cards we accept by adding the product to the basket, proceeding to checkout, and viewing the drop down 'card type' menu. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

3. Delivery arrangements

Your shopping basket displays the goods you have purchased, and the shipping method. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The delivery costs for each item vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days.

PLEASE NOTE: Due to the ongoing Royal Mail strike action, where possible we are using alternative couriers, however, some areas will and indeed are suffering delays, particularly London. We are working closely with Royal Mail and other couriers to find ways to cause as little disruption to our service as possible.

4. Cooling off period and cancellation / returns

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to Robell within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer. We will not accept return of:

• Fresh / disposable / perishable goods (e.g. flowers or fresh foods)

• Sealed audio / video / DVD recordings or computer software which have been opened

• Goods made to the customer's personal specifications

Bulk Orders are only returnable at the suppliers discretion.

All returned items are to be sent to the address at the top of the invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

5. Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: info@shop4online.co.uk. Telephone: 0845 230 2647 (our lines are open 09-00 to 17-00 (UK time zone) Mondays to Fridays) or fax: +44 (0) 1403 261555. We aim to:

• Acknowledge complaints within 5 working days

• Advise you how long it will take to resolve the complaint

• Keep you informed throughout the process

6. Offensive or age restricted material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at info@shop4online.co.uk

7. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Shop4Online website are the property of Robell. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

8. Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. GoDaddy provides our SSL security, GoDaddy.com is the world's largest domain name registrar and is the flagship company of The Go Daddy Group, Inc.. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an e-mail to info@shop4online.co.uk

Promotions

Terms and conditions Details on this page form part of the terms and conditions. 1. Your first promotional item ordered is Free, other than the postage costs. You will be charged additional postage amounts for subsequent items 2. Some items on this website are placed by our partner Newspapers, Magazines and Marketing Agencies. In the event of ordering one of these items, please refer to the terms and conditions stated by the Newspaper, Magazine or Marketing Agent. 3. Open to UK residents only, aged 18 or over. 4. Multiple applications will be accepted. 5. Allow 28 days from receipt of order for delivery. 6. Offers are subject to availability. 7. In the event of a product being unavailable, we reserve the right to send you an alternative product of equal or greater value. 8. We can only provide refunds for items if they are returned unused within seven days or if they are damaged or faulty 9. Shipping is to the UK only. If you require goods to be sent outside the UK please contact us for a delivery quote 10. Products are purchased from and your contract is with Robell Media Promotions Ltd. Please call 0845 230 2674 for more information.